Mobile Computing

Mobile Computers, Handheld, Rugged, Wireless (Wi-Fi), GSM and GPRS enabled PDAs and Industrial Computers.

Tweakker Brings Financial Sanity to Care Operations at Telia’s MVNOs OneCall and MyCall

07-Nov-2017
Øistein Eriksen (pictured)
Head of OneCall/MyCall,
Tweakker Brings Financial Sanity to Care Operations at Telia’s MVNOs OneCall and MyCall
Device intelligence leader Tweakker today announces that Norwegian network operator Telia Company has ordered its cloud self-care Device Guides service for the telco’s two mobile virtual network operators (MVNOs) OneCall and MyCall. The telecoms operator will open the Tweakker service to its entire customer base and expects to cut costs significantly while providing a higher level of service to the customers.

“We live in a cloud, self-care world and the days of subscribers waiting in a calling queue for technical support are gone,” says Øistein Eriksen, Head of OneCall/MyCall. “By reducing the number of costly calls to our care centres through Tweakker’s online self-care guides by a significant portion, we enter an era of financial sanity and improve our care service in the process.”

“The cost of customer care labour is spiralling as the complexities of getting smartphones onboard increases,” adds Pierre Hagendorf, Tweakker’s CEO. “Last year, Tweakker’s Device Guides saved MVNO customers a collective $40 million in care costs. With increasing numbers of MVNOs such as OneCall and MyCall turning to our portal, we expect even more savings will be achieved in by the end of this year.”

Telia is Norway’s driving force in the sustained migration of households and businesses from fixed to mobile services through its virtual carriers. The telco is now developing LTE and the forthcoming 5G technologies, while providing mobile voice using VoLTE. Telia offers an LTE-A service providing 300Mb/s speeds to about 2.5 million Norwegians, while it has also achieved 1Gb/s data rates using quad-band carrier aggregation technology as a precursor to 5G.

As Telia’s services and subscriber base increases with this product roadmap, Tweakker’s Device Guides will generate even greater value to the telco in the years ahead.

Tweakker is the world’s leading solution of device APN setup, online smartphone care and engagement automation solutions. Over 100 MVNOs base their business on the Tweakker Cloud for customer onboarding, online smartphone support device data and engagement automation.

Renovotec Incentivises User Switch To Android With New Trade-In Scheme For Windows Devices
1 month ago
Datalogic SH15 Blackline and SH21 Blackline series: Tough Industrial Computers
1 month ago
Toshiba launches dynaEdge AR smart glasses
2 months ago
Sonim, Softil Collaborate to Launch the World’s Most Rugged Range of LTE Devices
2 months ago
Cloud2 launches version eight of its flagship intranet solution - Hadron
2 months ago
SAP Hits the Runway at New York Fashion Week
3 months ago
Renovotec Launches Android Rugged Rental Scheme
4 months ago
Zebra Helps Retailers Meet Omnichannel Demands And Strengthen Store Operations
4 months ago
Handheld launches the NAUTIZ X9 outdoor-rugged Android PDA
4 months ago
Jungheinrich refreshes its customer service offering with the launch of its Call4Service app
4 months ago
Datalogic introduces the Skorpio X4 mobile computer
5 months ago
Renovotec Acquires Datatrade To Create The UK`s Largest Independent Rugged Hardware And Maintenance Company
5 months ago
New Complete Solution Simplifies Data Communication During Oil Loading
6 months ago
Renovotec Launches ‘Switch To Android’ Campaign: Cuts Android Mobile Prices By 25%
6 months ago
New Supply-Chain Accessories for the NAUTIZ X2 All-In-One Rugged Android Handheld
6 months ago
ALGIZ 10X streamlines logistics at the largest warehouse in northern Europe
7 months ago
Handheld launches blog at ruggedinformer.com
8 months ago
IntelliChief ECM Bolsters Mobile Abilities
8 months ago
Telit Announces World’s First Category 11 LTE Full Mini PCIe Card
8 months ago
Westcoast scores hat-trick with gaming giants MSI, Gigabyte, and SteelSeries
9 months ago
Free openSAP Course for iOS App Development
9 months ago
NAUTIZ rugged PDAs keep the pork industry moving forward
10 months ago
Telit and Tele2 Introduce Telit simWISE – a Module-Software Embedded SIM Technology
11 months ago
Eurotech Receives 2016 IoT Excellence Award
11 months ago
bpost engages Zetes to update and manage mobile infrastructure
11 months ago
Handheld Business Partner Conference Agenda Announced
1 year ago
Renovotec Launches Campaign For The Smallest, Lightest Computer In Its Class
1 year ago
NAUTIZ X2 All-In-One Rugged Android Handheld Sees RAM and Scanner Upgraded
1 year ago
New Event for International Refinery Sector in Hamburg
1 year ago
Renovotec Launches Long-Term Rugged Hardware Rental Scheme
1 year ago
Honeywell's New Worker Solution Keeps Remote Workers Safe
1 year ago
ServicePower Enhancements to Provide New Revenue Streams to its Customers
1 year ago
Digital Transformation in Oil Loading: Field Operations Meet Terminal Management
1 year ago
Varlink introduces Hammer Rugged Smartphones to the UK
1 year ago
Renovotec Launches Dedicated Service For 3PLs
1 year ago
Implico at StocExpo Europe 2017 – focus on solution for handhelds
1 year ago
Camtech Systems announce the launch of the new rugged tablet device which is designed to suit any budget - Camtech TuffLine
1 year ago
IPO Technologie presents FUTURA: Panel PC 'all in one'
1 year ago
Introducing the ALGIZ 8X Rugged Tablet, a New Tough Computer From Handheld
1 year ago
Zebra Technologies further cements its relationship with Datatrade through ‘Premier’ accolade
1 year ago
iDTRONIC adds new UHF Variation to its Android Handheld C4 Red Family
1 year ago
Xplore and CLS America Partner To Launch The First Satellite Communications Rugged Tablet
1 year ago
Renovotec Wearable Warehousing Device Promotion At Intralogistex 2017
1 year ago
Parcel Device and Monitoring System Enters Next Deployment
1 year ago
Next-Generation Scan Case for iPod Touch to Replace Dedicated Barcode Scanners
1 year ago
JLT Named In List of Top Software and Technology Providers
1 year ago
Rugged Screens With Instant Response on Show at ProMat
1 year ago
Poland’s Largest Container Facility Selects Rugged Mobiles
1 year ago
Renovotec Offers Free Maintenance on New Zebra TC5
1 year ago